Direct General Insurance Company, Claim Phone Number, Agency

Direct General Insurance Group came on board with the art of selling car insurance policies in 1991 with the aim of helping people get insurance no matter their driving history.

Direct General has carved a niche for itself as a reliable insurance provider for all drivers. It offers car insurance, renters insurance, motorcycle, commercial car, and term life insurance, memberships for its roadside assistance services as well as vehicle protection plans. This insurance company sells policies in 11 states that are concentrated in the south.Direct General Insurance

Why Direct General Insurance?

  • It offers a wide array of discounts which makes it an appealing option for auto insurance.
  • Offers discounts for customers renewing their policy and for coming back to the company.
  • It is an ideal choice for high-risk drivers who have difficulty obtaining affordable insurance owing to poor credit or bad driving history.

Direct General Insurance Coverage Options & Discounts – Direct General Insurance Quote and Policy


The following options are offered by Direct General:

Roadside assistance: A coverage, that gives customers 24-hour emergency towing, gas and essential fluid delivery, jump start for dead batteries, mechanical help via Direct Auto’s roadside assistance technicians, lockout service as well as a concierge, who will supply maps and routes for road trips.


Rental reimbursement: This option covers the cost of a rental car if a customer cannot drive their vehicle after an accident.

Towing: Towing is a benefit that covers towing costs (up to the limit specified in the plan) for vehicles disabled after an accident or mechanical breakdown.

Accidental death coverage: An option that offers a $5,000 payment to the beneficiaries of the deceased.


Multi-car: This is households that insure more than one automobile with Direct Autoandgives a discount of up to 25%.

Welcome back: An offer that offers Direct Insurance customers a 6% discount if their previous policy was more than six months past the expiration date and they live in a state where the discount can be applied

Senior citizen: This gives those who are 55 and older up to 5% discount on their insurance coverage, even though qualifications will differ by state

Policy renewal: A thank-you offering to customers for renewing a policy. Direct Auto provides up to 20% off the next policy if the driver did not have a lapse in coverage (due to non-payment) and they renew within 7-10 days of their policy’s expiration date.

Good student: A coverage designed for customers on the dean’s list or who attained a B average on their coursework in high school and college to receive a 10% discount on the premium.

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Safe driver: Gives a 10% discount to customers if they have been accident-free for the past 36 months with no moving violations.


Direct General also sells renters insurance policies, which safeguards your personal belongings from damage or destruction. Thus every renter’s policy includes the following coverage:

Personal liability: The personal liability coverage plan safeguards you in the event where someone injures themselves at your home. It also covers you in the event where you accidentally cause injury to someone else or damage other property.

Temporary living expenses: This coverage is to pay for your hotel and restaurant bills until you can move back in if you are unable to live in your home after a fire or other disaster.

Personal property: In the event where your personal items are damaged or destroyed by a covered event, your renter’s insurance helps you pay to replace them.

How to File a Claim with Direct General Insurance

To file a report, get through to representatives who are available 24/7, by calling at (800) 403-1077. Note that, the First Notice of Loss team will only available Mondays through Fridays from 8 am ET – 7 pm ET and Saturdays from 8 am ET – 4 pm ET to file a report. Other representatives may be available to take your information, even though the actual claims form will not be filed until the regular operational hours of the FNOL team.

  • Tap 1 for New Claims
  • Tap 2 for Existing Claims
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Direct General Insurance Phone Number – Phone Number For Direct General Insurance

Customer Service Telephone Number: (877) GO DIRECT.

Customer Service
Call: 1-877-463-4732 TOLL-FREE
Press 1 – for Customer Service
Press 2 – for a No-Obligation Quote

Hours of operation
Monday – Friday: 7:00 AM CST – 8:00 PM CST
Saturday: 8:00 AM CST – 5:00 PM CST
Sunday: Closed

Call: 1-800-403-1077 TOLL-FREE
Press 2 – Report a new claim
Press 3 – Check the status of an existing claim

Claims hours of operation
Monday – Friday, 8:00 AM – 5 PM, EST

About Chris Git

I am an SEO person with over five years of experience. I am mostly into product lunch and review. I feed on tech, Dring Tech, and Dream tech. My hobby is knowing how everything works. You are welcome to my world of content development and product review at I am also a financial analyst with an organization. It has been my sincere interest to help people solve their issues on credit cards. There are lots of questions in the mind of many credit card users. These range from which credit card is best? How many credit cards should I have?

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