When your Gmail isn’t working properly or at all, it is helpful to check if it is just you having the issue or it is the same for every else.
This writes up covers what to do when one is having issues with his or her Gmail account.
One step forward is to check the G Suite Status Dashboard page to find out if Google is aware of the Gmail service irregularities such as missing data, logging in failures, or other functions either working below per or not working at all. One could check for how long the issue may last.
In cases where Google is unaware of the problem, the owner of the Google account could alert the company.
CHECKING THE CURRENT STATUS OF GMAIL
- Go to the G Suite Status Dashboard webpage
- Go to the listing for Gmail and look at the current status column. A green button next to the Gmail implies there are no known issues. An orange button indicates a service disruption while a red button means a service outage.
- Go to the current date for Gmail to read comments. A green button there means you are the only one having an issue and thus should contact Gmail support for help. If the button is orange or red, then Google knows about it, and there’s nothing to do until the problem is resolved by Google. Most times, when the button is red or orange, there’s an indication of what’s going on and when it might be fixed.
GMAIL HELP CENTRE
There are headings in the Gmail help center such as “Managing your Gmail account”, “Fix a problem” and others. One has to determine the reason for checking out the center. For most persons, the accessing Gmail help center is to seek solutions to frequently occurring problems on Gmail.
These problems are mostly placed in categories. To correct or see solutions as it relates to categories, you select “fix a problem”. Categories include:
- Suspicious or unwanted emails
- Loading and display
- Missing Gmail messages
- Inability to sign in to the Google account
- Rejected messages
- Sync and import
- Switching to Gmail from Microsoft outlook
Solutions are mostly found at the Help Center. If this is not the case, then Google can be contacted.
REPORTING AN ISSUE TO GOOGLE
On encountering a problem that’s not on the Gmail Help center list, one would have to report the situation to Google. The steps in reporting involve:
- In Gmail, select Settings
- Select send feedback
- In the ” send feedback” window, describe the issue
- Add a screenshot of the problem if possible
- Select send
- A technician will respond and assist you with the issue
If a person’s Gmail is part of a paid G Suite account, then he has additional service options that include phone, chat, and email support.