Amazon work from home call center work-at-home operations, even though they have expanded in recent years is still relatively small and centered on customer service. Amazon’s home-based workers are typically hired on a seasonal basis.
About Amazon
Amazon is a giant e-commerce business based in Seattle. It operates many sites in the United States, Canada, China, France, Germany, Italy, Japan, Spain as well as the United Kingdom, and currently employs more than 30,000 people.
Amazon Work-at-Home Virtual Call Center Agents
Amazon hires virtual call center agents, call center managers, and human resource professionals to work at home and at a few tech jobs.
Note,Virtual call center agents, which are the largest segment of home-based workers are employees (not independent contractors). They may work full or part-time for an hourly wage.
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Amazon Customer Service
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Qualifications Required for Virtual Call Center Agents
Requires residency in one of a specific list of states. Some may even require on-site training at a specific location also.
Home call center agents for Amazon.com need at least one year of experience working in customer service. Though more is preferred. Also, a high school diploma is needed, though some college is preferred.
Applicants will need to familiarize themselves with online shopping and research, excellent computer skills. Also, the person will need an understanding of Microsoft Office, email, and chat technologies. Prior experience working independently in a virtual environment will be an added advantage for all work-at-home positions.
For a home office, the requirements include a high-speed internet connection and a dedicated phone line.
Part-time employees (minimum of 20 hours/week) will be required to be available up to 40 hours during November and December.
Applicants applying for call center management should have a bachelor’s degree (though MBA preferred) and at least two years of experience managing people and some project management experience. They are also required to have direct experience in customer service in a call center, retail or hospitality environment.
Some travel is involved in this job, thus applicants must live in Alaska, Arizona, Connecticut, Delaware, Florida, Georgia, Indiana, Kansas, Kentucky, Massachusetts, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Pennsylvania, Tennessee, Texas, Virginia, West Virginia or Wisconsin.
Amazon’s human resources positions would appreciate anywhere from two to eight years of experience in the field. A bachelor’s degree in human resources is needed although a master’s degree is preferred. They’ll also need to have experience in web-based hiring and assessment is a must-have.
Pay & Hours for Amazon Home-Based Jobs
The hourly pay of a home-based customer service representative is like $10/hour with performance-based bonuses and incentives. Now, hours may differ and both full-and part-time agents may be needed to work shifts that include days, afternoons, evenings, weekends, and occasionally over time.
Note that, for the salaried positions, the pay is dependent on experience.
How to Apply to Amazon
Amazon’s job posting division is made up of hourly, fulfillment jobs, which include its home-based customer service agents, and its other salaried jobs, which includes also the customer service manager and HR jobs. To find work at home positions, sort positions to virtual locations in the Amazon jobs website, call center applicants;
Simply need to successfully complete a pre-employment assessment and criminal background check and also be able to participate in on-site paid training. Amazon in the fall recruits more heavily for customer service jobs, which are mostly temporary.
