ADP Workforce – handle payroll, attendance and other HR processes

ADP Workforce offers a comprehensive suite of tools, that organizations can use to handle payroll, time and attendance, talent management, benefits administration, as well as other HR processes. It is a module that has been designed to help organizations in the efficient management of the complexities of the employee lifecycle. The ADP Workforce Now software is the cloud-based platform that is best suited for midsized and enterprise organizations with 50 employees or more.

Built on a single, configurable database, this software facilitates data syncing across different components in a bid to reduce manual entry and data errors. It is embedded with protective layers like physical security, intelligent detection, fraud defense as well as other mechanisms, and also offers enhanced security and data privacy.

ADP Workforce - handle payroll, attendance and other HR processes

What is ADP Workforce Now?

ADP Workforce Now is a suite of tools known to integrate modules for both core strategic HR processes. It is a single human capital management (HCM) system platform, designed for midsize to large businesses. It covers payroll  HR, talent management, time and benefits administration, and analytics and reporting for companies with 50 or more employees. (The HCM system also allows clients to customize it with their choice of add-on modules).

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One of the bright sides of ADP’s software-as-a-service platform is that it supports mobile devices. Employees who get the ADP mobile app downloaded on their phone or tablet can view time and attendance and pay and benefits information even on the go.

What Does ADP Workforce Offer?

The ADP Workforce Now offers the following:

  • Firstly, Payroll Management
  • Secondly, Tax Management
  • Thirdly, Regulatory/Compliance support
  • Fourthly, Employee access to payslips and W-2 forms
  • Mobile clocking
  • Attendance, leave, and productivity monitoring
  • Employee record-keeping
  • Onboarding
  • Workforce reporting
  • Employer-branded career site
  • Social media-integrated recruitment
  • Performance management
  • Compensation planning
  • Benefits management
  • Artificial intelligence-powered workforce insights.

Limitations

  • It is a fairly expensive product for mid-air small-sized businesses.
  • Does not offer strong reporting functionality
  • Its customer service requires improvement
  • Does not allow users to track job applications
  • A cloud-based solution that does not offer on-premise installation.

ADP Workforce Now Pricing

In as much as ADP does not publish pricing, the subscription price for the all-in-one HCM purportedly starts at US$62 per month.

ADP Workforce Now Customer Support

ADP’s customer service offers easy access to customer care agents instead of directing users to FAQ pages or web contact forms. However other clients have a thing or two to say about how agents handle complaints, and some reviewers claim they had to be transferred from department to department to resolve their issue.

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ADP offers product support in two categories depending on if you are an employee or an administrator. Each section contains a FAQ list which outlines brief answers to common issues like password resets, login issues, mobile access, security alerts as well as other topics.

Email: ADP does not list any email support option. But, the website’s customer service page offers a live chat feature where you can talk with a virtual assistant.

Phone: Customer service phone support can be reached at +1 (800) 227-5237 while the number for the login and support help center is (844) 227-5237.

Training: ADP Workforce Now provides free resources in the form of articles and insights. It also offers courses on a range of topics, offered in e-learning, webinar, and classroom formats. Note, availability varies depending on region and country.

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